More and more companies are allowing their employees the option of working from home, and others operate entirely as a dispersed team with no central office at all. While there are numerous advantages to working remotely, the largest problem is maintaining effective lines of communication and teamwork. In light of this, this article will discuss five useful communication features provided by cloud-based phone systems that promote remote workers’ ability to work together effectively and efficiently.
1) Use it on the go with a web phone or mobile app.
Hosted VoIP enables users to make and receive calls via the internet. VoIP allows workers more mobility by providing them with a cell phone they may use anywhere. Web phones and mobile applications are alternatives to traditional desk and IP phones for remote workers. As long as they have access to the internet, workers may utilize their extension number from any location thanks to the webphone and mobile app. VoIP allows telecommuting or at-home workers to make and receive calls on the company line and handle incoming calls for services like customer service and sales. Better quality and safety control may be achieved by having staff utilize a dedicated work line rather than their personal number.
Mobile applications make it in the same way simple for employees to utilize the office phone system as it is to use their own mobile phones. With VoIP smartphone applications, workers may easily segment their professional and personal communications. Other examples of mobile applications are:
List of businesses
Talking on the phone
Hold music
Calls are recorded
Keep out (KEEP OUT)
If you want to do business entirely in front of your computer, the webphone is an integral part of the VoIP user interface. You may use a headset or the microphone on your computer to make calls. Webphone requires just a login name and password, with no other software or hardware required.
Live Reporting for Enhanced Control of Remote Employees
You may monitor all open lines and ongoing calls in real time with Live reporting. The number of active agents, the number of calls on hold, the average wait time, and more may all be seen. You can better oversee agents and provide a better service to customers with this level of detail. VoIP dashboard not only shows real-time information, but also analytics for digging deeper into call habits and trends. In order to be prepared for high call volumes.
Call Recoding System
Call recording is another useful technique for managing remote employees. Calls may be recorded instantly or whenever you want with a VoIP provider. You may listen or download any recording at any time from the dashboard where it has been safely stored. Call records allow supervisors to listen back and give agents more constructive criticism. Training remote workers requires frequent check-ins, especially in a rapidly evolving industry where new features are constantly being introduced to platforms and products. Employees and management might benefit from reviewing call recordings to share and debate constructive criticism and ideas for growth.
- Electronic Fax
Keep in mind that sending a fax over a virtual fax server is significantly safer than using a traditional landline fax machine. VoIP makes it simple to set up virtual faxing; your faxes are automatically sent to the cloud, where you may retrieve them from any web-enabled device. The two most common methods of sending a fax are through the provider’s dashboard and as an email attach. Teleworkers may handle their faxes from anywhere with the help of digital faxes. In addition to being safer, virtual faxes provide several advantages for telecommuters.
Less isolation thanks to improved communication.
The isolation that comes with working from home may be mitigated by better coordination and communication among remote employees. Employees are more engaged and committed to their job when they feel they are contributing to the team’s success. Working in a team reduces feelings of isolation and may boost morale and productivity in the workplace. Both the company and the worker stand to benefit from this arrangement.